WITH. / Assistance Points
Physical help
A place to go should be part of the network.
An Assistance Point is not simply a familiar brand. It is a location with a verified process for receiving someone who needs help.
Verification is based on systems.
Potential locations include petrol stations, pharmacies, hotels, gyms, banks, malls, campuses, apartment buildings, 24 hour stores and security offices.
LocationVerified and clearly identified.
StaffingLive status such as OPEN + STAFFED, LIMITED, CLOSED or UNAVAILABLE.
ProcedureStaff know how to acknowledge, receive, escalate and hand over.
Response connectionA path to professional response exists where required.
AuditPeriodic rechecks protect the meaning of verification.
Important boundary
The business must not control the incident.
A compromised or unhelpful employee cannot silently close an active incident. Resolution belongs to the user, an authorised control layer or a verified responder.